This story shows why Uber needs to background check their drivers
It's safe to say that Uber massively divides opinion. There are those of us who believe that the app has revolutionized the way that we get around and that can only be seen as a positive, especially given how cheap and accessible it is. However, there is also the argument that Uber isn't safe and that the background checks that they perform on their drivers are not sufficient enough to allow them to safely carry passengers.
This division in opinion has led to Uber facing increasing criticism and hostility, leading to the company having its license pulled in major cities such as London. The argument that Uber drivers are not checked in enough depths has been strengthened with this utterly bizarre story from Las Vegas, US.
The story below recounts what should be a fairly standard, half an hour Uber journey. But what actually occurred was a journey from hell, with the police getting involved and the customer being charged over $100 for the trouble. Take a look at it below:
The story begins with the rider receiving a hefty receipt for a ride that took 37 minutes and yet only covered 4.42 miles.
Naturally aggrieved by the high price, the rider got in contact with Uber customer service to dispute the payment, saying that there shouldn't be any cleaning fee attached to the journey. The rider also goes on to say that the car had been pulled over by the police who told the driver that was two warrants out for his arrest.
The response from Uber is fairly generic and suggests that they didn't read the rider's complaint. Rather than focusing on the fact that the driver was driving the vehicle illegally, the company claimed that there was urine on the backseat of the car so the rider would not be getting a refund in this case.
The rider, understandably, was annoyed by the generic, robotic response from Uber and admitted that he was surprised by the response from the tech-giant. The customer was quick to remind Uber that the man should not have even been driving in the first place, something which reflects awfully on the company.
Despite his response, Uber continued to issue generic responses, saying that they rely on photos from the driver in order to assess a cleaning fee claim.
To their credit, the rider refuses to back down, reiterating that the man should not have been driving and that there is no proof that the damage in the car had anything to do with the rider or their partner. They then go on to demand a full refund from Uber.
While we don't see what the final response was from the company, the rider did disclose some Snapchats from their journey in the cab in order to back up their claims.
It really isn't great from Uber's perspective, is it? It seems pretty mad that you can have a man who has two arrest warrants out for him driving around members of the public with no problems at all. Maybe Uber isn't such a good idea after all...