When you check your baggage in for a flight, it can be a little worrying. After all, with all your clothes and other possessions disappearing down a conveyor belt, only to be seen hours later - potentially in another country - the least we expect is that our luggage will be handled with care.
However, a video of Cathay Pacific Airways luggage handlers throwing checked suitcases, boxes and what appear to be fragile items from a conveyor belt into a cart in a haphazard way. The video was filmed on Thursday morning at Hong Kong International Airport by Marcela Fernanda Solis Walker, who had just left her flight from Xiamen.
“This [is] the way that our beloved luggage is treated!!” she wrote in the caption to the video, which has now received over six million views after it was shared on Facebook.
You can see the video that caused such an outrage online in the video below:
Speaking to the South China Morning Post, Marcela said that she doesn’t “have any intention to make any trouble to the workers" and said that she "only wanted other people to be aware of the situation". However, responses to the Facebook video have been a little harsher.
“They should get terminated in that company for they cant work properly for that position,” one user wrote, while another added: “I seriously hope this video has been shared to and seen by their employer".
The staff in the video were later identified as part of Hong Kong Airport Services, which is owned by Cathay Pacific Airways. A spokesperson for the service provider told the Post that the company was aware of the video and is taking steps to make amends
“We sincerely apologize to the passengers of our customer airlines in this particular incident,” the spokesman said.
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