A DoorDash driver has sparked a conversation on social media after seemingly refusing to give a customer the food they ordered after they tipped her $8.
With delivery services becoming more and more popular - think DoorDash, UberEats, Instacart, Deliveroo, etc. - it seems every other week that customers are being reminded to consider the hardworking employees who bring our orders from the restaurants/stores straight to our front doors.
Like many workers in the service industry, these delivery drivers rely on tips to supplement their income - so when they spend nearly an hour picking up your order and driving it to your door, they're going to want to be compensated fairly for that time.
Enter this DoorDash driver, who has gone viral on social media after her interaction was recorded by a customer's Ring doorbell camera.
Check out the video below:In the video - which has been viewed over 1 million times on YouTube - the female driver can be seen calling out a male customer for tipping her just $8 for what she claims was a 12-and-a-half mile trip to collect and deliver his food order.
In total, the woman says it took her 40 minutes to make the delivery - which saw her travel from Commack, Long Island, to Smithtown.
The clip starts with the woman ringing the doorbell, with the customer saying through the Ring cam that she could just leave it on his doorstep. "Uh, no - I can speak to you, actually," the clearly ticked off driver says.
She then tells the customer that he "must not have realized" where she has had to travel from; because if he did, he would have tipped her just $8. The customer argues back that the drive should have taken her just 15-20 minutes.
However, the driver continues to argue back, and tells the man: "I think you need to adjust your tip to make it right."
"You gave an $8 tip," she tells the man, to which he replies: "Then what the hell are you looking for?!"
"I'm gonna bring the food back! I'm gonna bring the food back," she says, as she starts to walk away from the man's property.
Over in the comments section of the video, people had plenty to say - with the majority of the responses being on the side of the customer.
"This woman has never worked for tips before. Eight dollars is a Home Run," one social media user commented.
Another YouTuber wrote: "She’s insane. Tips are optional. If you don’t like it then get a side hustle that doesn’t deal with tips. She refused to give this guy’s his food and all she accomplished was reducing her tip from $8 to zero and the guy probably got a full refund PLUS extra credits for his inconvenience. He won and she lost."
One person, who claimed to be a former driver, explained: "So as someone who’s driven for door dash before, I’d like to point out how ridiculous she’s being.
"When you get pinged for an order it tells you exactly how much you’re going to get. The base pay varies by state/city but for the sake of argument let’s say it’s $3. It gives you the total (in this case it would say $11) and shows you on a map where you’re picking up and dropping off. An $8 is quite generous in my opinion."
In response to the video, a spokesperson from DoorDash told The Mirror: "We take the safety of our community extremely seriously, and such inappropriate behavior is never tolerated on the DoorDash platform.
"Any behavior that violates this zero-tolerance policy is grounds for deactivation, and the Dasher involved has been removed from our platform. We have been in touch with the customer to offer support, and sincerely regret that this incident fell short of the experience we strive to provide every day."
