A woman has claimed she was recently refused service by a department store worker due to the fact she's transgender.
Per Independent, a trans woman named Licca, who goes by the handle @liccalollipop on social media, took to TikTok in a video to share the bad service she'd allegedly received in a Nordstrom shop.
In her video, which was posted on Wednesday, June 15, Licca explained that she had been snubbed by an employee while recently visiting the store. She claims she was told to find someone else to help her when she asked for help exchanging an item she'd previously purchased.
Take a look at the TikTok user's video below:She stated:
"As a transgender woman of color, I build myself up before I go out anywhere because I know I’m going to face discrimination and that is exactly what I did before I entered Nordstrom.
"Her demeanor towards me was so rude, she made it clear she wanted nothing to do with me. She treated me with such disrespect."
Licca's original post has since racked up over 151,000 views, 68,000 reactions, and nearly 2,000 comments from other TikTok users, at the time of writing.
One person wrote: "Horrifying. Never in a million years would we allow this in our shop. Unacceptable. You deserve to be served with warmth, professionalism, and kindness."
A second TikTok user commented: "I am so sorry this happened to you :( you deserve to be treated like with respect. I hope this gets boosted!!"
A third added: "[Nordstrom] on the bandwagon of companies using performative activism to justify discrimination happening at their stores. Make this right!"
While a fourth chimed in: "[Nordstrom] THIS IS UNACCEPTABLE! Please do something about this transphobic employee!
Another added: "Complete BS on their part. I want accountability for you. Daring to put 'we are committed to equality' and keeping their discriminatory employees."
Licca later confirmed in a follow-up post that she'd contacted the store, and a spokesperson from the store had subsequently emailed her an apology.
Per the above publication, Nordstrom wrote back: "[Redacted] alerted me to your recent experience in our store. Please know that I take this very seriously and sincerely apologize."
They continued: "I appreciate you bringing this to our attention as it has made me aware of an opportunity I have with [redacted] has allowed me to follow up with her and the Department Manager.
"Nordstrom expects salespeople to make our customers feel welcome and valued, if a salesperson has trouble achieving this, they may be moved into a position where they are not working directly with our customers."
