A vegan customer of British bakery Greggs says that she has been left “traumatised for life” after being served a traditional pork sausage roll instead of the plant-based alternative. 20-year-old Sharleen Ndungu has said it was only after she started eating the snack that she realised that Greggs had made a mistake, by which time it was too late. 

According to a report in Metro, Ndungu revealed that the incident had severely shaken her confidence in the company. As she explained: 

“I haven’t had meat in two years. My belly started hurting and my heart started going crazy. I was panicking because that only happens when I consume meat – this doesn’t happen when I have other food. I’m traumatised for life now – I’m never going to Greggs again.”

When she realised what had happened, Ndungu returned to the shop, where she was offered a £2 refund for the erroneous pastry. Unhappy at the offer, she proceeded to call up the customer hotline, who upped the amount to £30 in Greggs vouchers. Again, she turned it down, before going public with her story. 

Initially, she posted her experience to Twitter, though has since deleted the video. Explaining her anger, Ndungu added:

“I was asking for a public apology to make people aware that they should watch out for things like this. People can be allergic to pork and potentially die from such a stupid mistake. It’s my choice not to consume meat because it causes cancer. That choice has been taken away from me.”

Greggs have since issued a statement on the incident, provided by a shift manager at the store concerned. As they put it:

“We have a fix-it-now company policy where we offer the customer a refund straight away. ‘If they don’t accept that then we will put them through to head office. She definitely received an apology – it is company standard.”

Whether that explanation proves satisfactory remains to be seen.

A vegan customer of British bakery Greggs says that she has been left “traumatised for life” after being served a traditional pork sausage roll instead of the plant-based alternative. 20-year-old Sharleen Ndungu has said it was only after she started eating the snack that she realised that Greggs had made a mistake, by which time it was too late. 

According to a report in Metro, Ndungu revealed that the incident had severely shaken her confidence in the company. As she explained: 

“I haven’t had meat in two years. My belly started hurting and my heart started going crazy. I was panicking because that only happens when I consume meat – this doesn’t happen when I have other food. I’m traumatised for life now – I’m never going to Greggs again.”

When she realised what had happened, Ndungu returned to the shop, where she was offered a £2 refund for the erroneous pastry. Unhappy at the offer, she proceeded to call up the customer hotline, who upped the amount to £30 in Greggs vouchers. Again, she turned it down, before going public with her story. 

Initially, she posted her experience to Twitter, though has since deleted the video. Explaining her anger, Ndungu added:

“I was asking for a public apology to make people aware that they should watch out for things like this. People can be allergic to pork and potentially die from such a stupid mistake. It’s my choice not to consume meat because it causes cancer. That choice has been taken away from me.”

Greggs have since issued a statement on the incident, provided by a shift manager at the store concerned. As they put it:

“We have a fix-it-now company policy where we offer the customer a refund straight away. ‘If they don’t accept that then we will put them through to head office. She definitely received an apology – it is company standard.”

Whether that explanation proves satisfactory remains to be seen.