Usually when shopping online the only risk you need to worry about is the issue of whether the clothes will fit or not. However, that was not the case for this UK mom who faced a rather, ahem, different reality.
Suzanne Baum, a lifestyle editor and celebrity interviewer, took to her Instagram this week to expose British online fashion retailer ASOS after a pair of shorts she ordered arrived with a smelly brown stain on the backside.
The scathing post was directed at ASOS, who was tagged and even featured a trigger warning at the start of the caption.
It continued: "Dear ASOS, as a hugely loyal customer for years I have always encouraged my older kids to use your website and spend their money wisely! My 21-year-old just received an order for some shorts. On opening the plastic sealed package we could smell poo and there is the evidence on his order!"
Baum added: "Utterly gob-smacked/retching/in shock! You have no customer service anymore and the virtual online robot is useless - hence the fact I've had to try and reach out to someone on here!"
The mom-of-three's followers, of which she boasts 12,400, also voiced their disgust at the order, with one person commenting: "I will NEVER buy anything from ASOS. That is the most revolting thing I have ever seen."
Meanwhile, another user wrote: "That's disgusting… They have just lost a customer in me as well, as a pair of shoes have only lasted one wear and no response from them xxxx [sic]."
Another Instagram user also commented on ASOS' lack of customer support, writing: "Oh no!! And with their customer service you can't even speak to someone regarding it. It's all emails and messenger!"
"Their lack of customer service is why I stopped shopping there. I had the sole of the same pair of their boots snap in half twice after one wear and no one had any response/cared and it was impossible to speak to anyone," someone else chimed in.
A representative for ASOS responded to the Instagram post, telling The Mirror in a statement: "We apologize unreservedly for the experience Ms. Baum and her son had when shopping with ASOS.
"It's clear this item fell far short of the standard we would expect to deliver. We're investigating the issue with our warehouse team as a matter of urgency and have issued a full refund alongside an ASOS voucher as a gesture of goodwill," the statement continued, offering the cliché 'apology gift' of a refund and voucher.
Baum has since written on her Instagram that she has kept the shorts as "proof" to hopefully show ASOS... if they ever respond to her messages, that is.
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