AT&T to gift its customers with credit following last week's nationwide outage

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By stefan armitage

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AT&T is calling - it wants to say sorry.

On Thursday (February 22), tens of thousands of people in the US were impacted by widespread cell network outages that impacted AT&T, Verizon, and T-Mobile customers.

As customers grappled with the outage -  many took to social media to even compare the outage to the beginning of Netflix's recent hit dystopian movie, Leave The World Behind.

According to data from DownDetector, the surge in outages hit around 4:00AM Eastern time on Thursday, causing service disruptions in key metropolitan areas such as New York, Boston, Washington, Montreal, Honolulu, Atlanta, Houston, Dallas, Los Angeles, Seattle, and San Francisco.

AT&T users bore the heaviest impact, with reports spiking to a staggering 31,931 at 4:30AM.

iPhone users on AT&T also bore an additional brunt of the disruption, with many finding themselves stuck in SOS mode - restricting calls solely to emergency services as the glitch rendered regular calls inaccessible.

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AT&T is making it up to its customers. Credit: Justin Sullivan / Getty

Well, as a means of making it up to its customers, AT&T now plans on crediting users with $5 in bill credit.

"We apologize for Thursday’s network outage," AT&T said in a statement, per NBC News. "We recognize the frustration this outage has caused and know we let many of our customers down."

"For the portion of consumer and small business customers most impacted by the outage, we are automatically applying an account credit," the company said.

On the day of the outage, company officials revealed that the break in service was down to "the application and execution of an incorrect process used as we were expanding our network". They stressed that the issue was not caused by "a cyber attack."

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Thousands of customers were affected by the outage. Credit: Eric Thayer / Stringer / Getty

Nevertheless, the incident still resulted in an investigation being launched by the Federal Communications Commission, with White House officials confirming that the FBI and the Department of Homeland Security would also be involved.

It should be noted that customers may need to wait two bill cycles before seeing their $5 credit come into effect.

Prepaid, business, and Cricket Wireless customers will not be granted the $5 credit.

AT&T adds that it is working hard to ensure that an outage like this never occurs again.

Featured image credit: Justin Sullivan / Getty

AT&T to gift its customers with credit following last week's nationwide outage

vt-author-image

By stefan armitage

Article saved!Article saved!

AT&T is calling - it wants to say sorry.

On Thursday (February 22), tens of thousands of people in the US were impacted by widespread cell network outages that impacted AT&T, Verizon, and T-Mobile customers.

As customers grappled with the outage -  many took to social media to even compare the outage to the beginning of Netflix's recent hit dystopian movie, Leave The World Behind.

According to data from DownDetector, the surge in outages hit around 4:00AM Eastern time on Thursday, causing service disruptions in key metropolitan areas such as New York, Boston, Washington, Montreal, Honolulu, Atlanta, Houston, Dallas, Los Angeles, Seattle, and San Francisco.

AT&T users bore the heaviest impact, with reports spiking to a staggering 31,931 at 4:30AM.

iPhone users on AT&T also bore an additional brunt of the disruption, with many finding themselves stuck in SOS mode - restricting calls solely to emergency services as the glitch rendered regular calls inaccessible.

size-full wp-image-1263250608
AT&T is making it up to its customers. Credit: Justin Sullivan / Getty

Well, as a means of making it up to its customers, AT&T now plans on crediting users with $5 in bill credit.

"We apologize for Thursday’s network outage," AT&T said in a statement, per NBC News. "We recognize the frustration this outage has caused and know we let many of our customers down."

"For the portion of consumer and small business customers most impacted by the outage, we are automatically applying an account credit," the company said.

On the day of the outage, company officials revealed that the break in service was down to "the application and execution of an incorrect process used as we were expanding our network". They stressed that the issue was not caused by "a cyber attack."

size-full wp-image-1263250609
Thousands of customers were affected by the outage. Credit: Eric Thayer / Stringer / Getty

Nevertheless, the incident still resulted in an investigation being launched by the Federal Communications Commission, with White House officials confirming that the FBI and the Department of Homeland Security would also be involved.

It should be noted that customers may need to wait two bill cycles before seeing their $5 credit come into effect.

Prepaid, business, and Cricket Wireless customers will not be granted the $5 credit.

AT&T adds that it is working hard to ensure that an outage like this never occurs again.

Featured image credit: Justin Sullivan / Getty