A woman was left shocked after her luggage was allegedly returned to her destroyed following a flight with the US airline Delta.
Passenger Emilie Hofferber, who goes by @moosechildd on Twitter, flew the American-based airline last week but was stunned when she retrieved her luggage.
"What the f*** Delta?" she tweeted on Wednesday (July 6) after sharing a photo of her mangled suitcase that appeared to have two missing wheels and had her belongings falling out.
The traveler said that she tried to contact the airline but they haven't replied or returned any of her calls. However, she was allegedly told by an airline representative that it often takes "10-14 days to receive a reimbursement check by mail".
"In 2022 we’re mailing checks because that’s the most effective way to transfer funds…," she said.
Check out the pictures below:Hofferber explained what happened and said her first bag "came out immediately" but she waited for her second bag at the pick-up for some time.
"I went in the office and they looked it up and said 'it’s here just wait' and then an hour passed, and I went back and they were like OHHHH yeah your bag is a lil damaged," she revealed.
As of this writing, her original tweet has amassed 137.3K likes and 5,188 comments from shocked users on the social media platform who couldn’t believe the state her suitcase was in.
One user wrote: "Did they throw it in one of the turbines?!?"
Another user commented with a reference to Netflix's hit show Stranger Things, writing: "They [accidentally] sent this person's luggage to The Upside Down."
A third chimed in and said: "Was it handled by T-Rex?" A fourth user joked: "I thought this was [an] art installation."
Meanwhile, one Twitter user responded to Hofferber and explained that the damage may not have occurred during the flight, but right before she picked it up.
"This is called 'belt burn.' It’s what happens when there’s a jam on a conveyor belt & things can’t move. Somebody has to physically climb on to unjam it," they said.
As reported by the New York Post, a spokesperson for Delta addressed the incident and said it was a "rare occurrence", writing: "Delta sincerely apologizes to this customer for the damage to her luggage and its contents."
"Delta teams have been in contact with the customer to offer compensation for this rare occurrence," they added.
