A woman was left stunned after being told that she couldn’t withdraw money, so she decided to close her bank account on the spot.
Taryn Comptyn, from Brisbane, Australia, shared a video on TikTok explaining that she went to her bank to withdraw $3,500 to pay for home renovations but did not have her ATM card handy.
"I thought 'That's fine I will just go to the teller'," she said in the video. "The teller proceeds to tell me they don't have cash in the bank anymore, that you can only get it out through the ATM."
However, the mom claimed that the bank teller assured her not to "worry" and said that she would set her up with a temporary card instead.
But that's where things seemed to go wrong...
Watch Taryn's TikTok below:The woman revealed that when she tried to use the card at the local ANZ branch, she was met with an "error message," saying: "It wouldn't even let me get to the point to put my pin in when I tapped it. It just gave this error message."
According to the TikToker, the teller said: "I am really sorry, there is nothing we can do," but Taryn was not buying it as she desperately needed to get the money out of her bank.
Rather than accepting the setback, she took matters into her own hands and immediately "transferred every single penny out of that account," and said: "Lucky for me I am with another bank so I transferred every single penny out of that account, closed the account while I was there and went and got my money out of the other bank."
Towards the end of the video, Taryn reflected on how hard it can be to access her own money, expressing: "But it just got me thinking about our banking system and where we're at and how the hell can you go to a bank and not access your own money?"
The Aussie's post attracted many comments from the 40.1K people who have viewed it. One user wrote: "Banking system is a rort. People are finally waking up to it."
A second user chimed in: "No money in a bank is like a pub without beer," while a third person commented: "This is just the beginning unfortunately. People don’t realize!!"
Meanwhile, a fourth user claimed that "we are heading toward a cashless society" and that banks "want every digital so every single thing you do can be monitored".
Following the incident, an ANZ spokesperson told News.com.au: "At ANZ we have seen in-branch transactions fall 50 percent over the past five years, with just one percent of transactions now done over the counter and 96 percent conducted digitally.
"Some ANZ branches no longer handle cash at the counter, but continue to have cash available through our onsite Smart ATMs," they continued. "At these branches, cash and cheque deposits and cash withdrawals can continue to be made by using our Smart ATM and coin deposit machines, and we have staff on hand to help customers using them for the first time."
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