A passenger has taken to Facebook to slam the airline EasyJet after she was left with horrific burns when a flight attendant dropped noodles on her.
Debby Rogers took to EasyJet's Facebook page to complain that the airline had failed to respond to her complaint after she was allegedly scalded on a return flight from Tenerife to her home in Norfolk, England.
After this dog's fur was dyed purple, it suffered severe burns too:Rogers wrote: "Would love someone to reply to my correspondence with you via website form about this burn I received on 19-2-20 when returning from Tenerife. It was [caused] by the boiling hot water in a pot noodle that a cabin crew member [lost] her [grip] off [sic].
She continued: "This is through a chunky cardigan, which was ruined, and a short-sleeved blouse. An incident/accident form along with this photo was taken/completed by [the] cabin crew while on the flight. Not at all happy with lack of response and customer care service [sic]."
Needless to say, the picture prompted outrage in the comments section.
A friend of Rogers wrote: "Omg Deb this is terrible and shocking that they haven't replied x"
It eventually attracted the attention of EasyJet's customer service team who said they'd been unable to respond to the incident because of the ongoing disruption caused by the coronavirus.
They wrote: "I'm so sorry to hear about this happening to you Debby. It can take up to 28 days for a response to your website form. Time taken to get back can be a bit longer due to the ongoing Coronavirus. Someone will be in touch with you."
In a statement to the SunOnline, EasyJet said: "Our cabin crew immediately administered first aid and did everything they could to help Ms Rogers onboard.
"The safety of our passengers is always our highest priority and we take reports of any injuries seriously. We filed a safety report and will be in contact with Ms Rogers."
