Passenger told she 'did not look ill enough to be disabled' by airport staff

"She said that if I cannot carry my own bag I should not have brought it with me. When I told her that just because I am disabled doesn’t mean I am not allowed to bring hand luggage, she proceeded to tell me I should either pay a £50 fee to have the bag checked or I should go home. She said that her job was to help people who cannot walk."

“It isn’t the first time this has happened to me, and I’m sure it won’t be the last. I want to make a fuss because I believe big companies have a responsibility not only to follow the law but also to educate their staff.

"I was gobsmacked by her behavior. It’s unbelievable that an employee would be so certain that I was faking it that she would speak to me like that.

"People have a sense of entitlement that they ‘know’ who is and isn’t disabled, and if you don’t fit into their idea of disability, it means you’re a liar. It is so sad that people think they know you by just looking at you."